Privacy Policy

Last Updated: October 2023

1. Information We Collect

We collect basic account information (such as your name and email address) when you register. Payment information is securely processed by our third-party payment gateways; we do not store full credit card numbers on our servers.

2. How We Use Your Information

Your email and account details are used solely for service delivery, customer support, and essential system notifications (such as rendering completion alerts or billing receipts).

3. Data Retention & Media Processing (Important)

Privacy and data security are our top priorities for professional workflows. All media files uploaded to our cloud servers for transcoding, upscaling, or compression are strictly temporary. We automatically and permanently delete all user-uploaded media files and processing outputs from our servers within 24 hours of successful task completion or task failure.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Data is only shared with essential service providers (e.g., payment processors, cloud infrastructure providers) strictly for the purpose of operating the Service.

5. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our compliance team at [email protected].